Shipping Policy

Free shipping on orders $99.90+ · $4.99 flat rate otherwise. Fully tracked, end-to-end.

Dispatch and delivery

Orders are dispatched within 1–3 business days. Standard delivery then takes 8–14 business days depending on destination. Both figures are business days and exclude weekends and public holidays.

Shipping is $4.99 on orders under $99.90, and free at $99.90 and above. The exact cost for your order is shown at checkout before you pay.

Made-to-order equipment

Some housings and ports are built by the manufacturer only once ordered. Where that applies, the lead time is stated on the product page. These items ship as soon as they reach us and cannot be expedited — if you have a trip booked, tell us the date before you order and we will confirm whether it is realistic.

Where we ship

Worldwide. A small number of destinations are excluded by our carriers; if yours is one, checkout will say so rather than taking payment.

Duties, taxes and customs

Prices exclude import duties and taxes. Where these apply they are set by the destination country, charged on arrival, and payable by you. We cannot estimate them in advance and we cannot mark shipments as gifts or under-declare their value.

Customs may open a parcel for inspection. That can add several days and is outside our control.

Tracking

You will receive a tracking number by email when the order leaves us. You can also track an order here with your order number and email address. Tracking can take up to 24 hours to show movement after dispatch.

Addresses

We ship to the address given at checkout. Check it carefully — once an order is dispatched we cannot redirect it. If the address is wrong and the parcel returns to us, we will refund the goods but not the outbound shipping.

Delays, loss and damage

If a parcel is running well past its estimate, contact us and we will open an enquiry with the carrier. Carriers normally require a waiting period before declaring an item lost, and we cannot dispatch a replacement until that period has passed.

If equipment arrives damaged, photograph the outer packaging and the item before unpacking further and contact us within 48 hours. Damage in transit is straightforward to resolve when it is documented.

Split shipments

Orders combining stocked and made-to-order items ship together by default. If you need the stocked part sooner, tell us and we will split the shipment at no extra cost.