Exchange Policy

Swap an item for a different size, mount or model within 30 days. Same window as a return, one form, and we pay nothing you would not pay on a return.

What can be exchanged

Anything that could be returned can be exchanged instead: unused equipment, in its original packaging, with seals, caps and test cards included, within 30 days of delivery.

The same exclusions apply as on the refund and returns policy. Equipment that has been in water cannot be exchanged, and neither can made-to-order items, opened O-rings, lubricant or consumables.

How an exchange works

Ask first. Use the order change form and choose "Return or exchange an item". Tell us what you have and what you want instead.
We confirm the difference. If the replacement costs more, we invoice the difference. If it costs less, we refund it to the original payment method.
Send the original back. Use a tracked service. Return postage is yours unless the item is faulty, was wrongly described, or we sent the wrong thing.
We ship the replacement once the original arrives and is checked. Outbound shipping on the replacement is free.

Wrong fit

If a port or housing does not fit the camera you told us about, and we confirmed that fit, the exchange costs you nothing — return shipping included. If it was ordered without checking, the standard exchange terms above apply. The compatibility finder is free, and so is asking us.

Faulty equipment

An exchange for a manufacturing or seal defect is covered by the two-year warranty set out in the refund and returns policy, not by this page. Contact us with photographs and we will assess it.

Timing

Exchanges are checked and dispatched within five business days of the original arriving with us. Delivery then follows the shipping policy.

Start an exchange

Request an order change and it goes straight to the team that handles it. You will get an emailed copy of what you asked for and when.

Exchange Policy

Swap an item for a different size, mount or model within 30 days. Same window as a return, one form, and we pay nothing you would not pay on a return.

What can be exchanged

Anything that could be returned can be exchanged instead: unused equipment, in its original packaging, with seals, caps and test cards included, within 30 days of delivery.

The same exclusions apply as on the refund and returns policy. Equipment that has been in water cannot be exchanged, and neither can made-to-order items, opened O-rings, lubricant or consumables.

How an exchange works

Ask first. Use the order change form and choose "Return or exchange an item". Tell us what you have and what you want instead.
We confirm the difference. If the replacement costs more, we invoice the difference. If it costs less, we refund it to the original payment method.
Send the original back. Use a tracked service. Return postage is yours unless the item is faulty, was wrongly described, or we sent the wrong thing.
We ship the replacement once the original arrives and is checked. Outbound shipping on the replacement is free.

Wrong fit

Faulty equipment

An exchange for a manufacturing or seal defect is covered by the two-year warranty set out in the refund and returns policy, not by this page. Contact us with photographs and we will assess it.

Timing

Exchanges are checked and dispatched within five business days of the original arriving with us. Delivery then follows the shipping policy.

Start an exchange

Request an order change and it goes straight to the team that handles it. You will get an emailed copy of what you asked for and when.